Have you been in a motor accident? Motorserve can help
Motorserve is a fully owned subsidiary of Insurance Australia Group Limited (IAG) and has been helping Australians since 2007 with car servicing and mechanical repairs. Since 2019, Motorserve have been providing post-accident damage inspection services and where required, managing the customer’s repair experience.
Motorserve inspection centres aim to take the hassle out of having your car repaired. At these centres, we conduct the damage inspection, allocate repairs to Insurer’s Partner repairers, communicate the repair process to you, and conduct post-repair visual inspections. The focus is on customer convenience and getting cars back on the road quickly, with a quality repair.
If you have recently made a vehicle insurance claim and been allocated to Motorserve, you can bring your vehicle in for an Insurance inspection, and we will take care of the rest
Our partners
Get your vehicle back on the road quickly with our trusted motor insurance claims partner network, approved experts delivering efficient, stress-free service.
For motor insurance claims or lodgement, click the links below to go to the appropriate site:
FREQUENTLY ASKED QUESTIONS
Booking repairs
Do I need to make a booking to visit a Motorserve site?
Yes, you will need to make a booking. If you haven’t lodged a claim, please do so with your insurer first.
For Car Servicing, you can book an appointment online or call the site directly to make a booking.
Where can I find the Motorserve locations?
Click here to find a list of Motorserve inspection centres.
How long does an inspection take?
Insurance inspections are scheduled for approximately 30 minutes.
Car Servicing ESafety Inspections take approximately 1 hour.
What should I do if I am unable to attend or need to change an inspection or repair booking?
Please notify Motorserve as soon as possible so that we can make alternative arrangements for you.
What to expect for repairs
How can I track the progress of my vehicle's repairs?
Motorserve provides regular updates on the progress of your vehicle’s repairs. You can contact us for updates, and we will keep you informed throughout the repair process.
I have a claim excess. How do I pay it, and who do I pay it to?
What happens if the repair process takes longer than expected?
In some cases, unforeseen circumstances or delays in parts availability may cause the repair process to take longer than initially estimated. If this occurs, Motorserve will keep you informed about the delay and provide updates on the revised timeline for completion.
Alternative transport
My insurer says I am entitled to a taxi when I drop off the vehicle. Who arranges that?
Your insurer will inform us of your taxi entitlements and the applicable limits. We can arrange a taxi/Uber for you when you leave your vehicle for repairs and for your return to collect the vehicle. If you don’t have a taxi entitlement, we can assist in booking a taxi at your cost or provide information on local public transport options.
My insurer says I am entitled to a hire car. Who arranges that?
I don't have a hire car entitlement but would like a hire car while my vehicle is being repaired. Is that possible?
Contact your insurer prior to your inspection to discuss options.
After the vehicle has been repaired
Who should I contact if I have issues with the repairs after collecting my vehicle?
If you have any issues with the repairs, please contact Motorserve in the first instance. We will liaise with the insurer’s Motor assessor to facilitate rework and address any repair quality issues.
