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Motorserve provides regular updates on the progress of your vehicle’s repairs. You can contact us for updates, and we will keep you informed throughout the repair process.

In some cases, unforeseen circumstances or delays in parts availability may cause the repair process to take longer than initially estimated. If this occurs, Motorserve will keep you informed about the delay and provide updates on the revised timeline for completion.

Motorserve have Assessors available on-site at all locations. Motorserve will ensure you are contacted by an assessor representing your insurer. They are available to assist with any technical inquiries related to the repairs.

The Motorserve Safety Review is an inspection to ensure the vehicle is safe and compliant with all relevant standards after repairing a damaged vehicle. This process has been developed to give you confidence in the safety of your vehicle using the latest state-of-the-art equipment and highest-quality processes.

Your insurer will inform us of your taxi entitlements and the applicable limits. We can arrange a taxi for you when you leave your vehicle for repairs and for your return to collect the vehicle. If you don’t have a taxi entitlement, we can assist in booking a taxi at your cost or provide information on local public transport options.

Motorserve can arrange a hire car for you at your own cost. This is offered to customers at the insurer’s discounted pricing structure. Talk to us about this prior to your inspection.

If you have any issues with the repairs, please contact Motorserve in the first instance. We will liaise with the insurer’s Motor assessor to facilitate rework and address any repair quality issues.

Yes, you will need to make a booking. If you haven’t lodged a claim, please do so with your insurer first. Once you have done that, you may have several options:

You can book an inspection as part of the claim lodgement process.

Alternatively, you can book the inspection online using the link provided by your insurer.

If these options are not suitable, you can make a booking directly with Motorserve or by contacting your insurer.

Rollin’ customers can make a booking directly with Motorserve or by contacting their insurer directly.

Click here to find a list of Motorserve inspection centres.

Inspections are scheduled for approximately 30 minutes. If the damage is minor, it may take even less time.

Please notify Motorserve as soon as possible so that we can make alternative arrangements for you.

Your repairs will be managed by your insurer’s preferred partner repair network. These Partner Repairers have a proven track record and must comply with strict quality standards. Authorised repairs come with a lifetime guarantee for workmanship.

You can consult your Product Disclosure Statement (PDS) for any conditions associated with the lifetime guarantee. Motorserve might be able to do small repairs on site, only in selected stores.

The Insurer’s Partner Repairers are generally located near the Motorserve site. We have valet staff who can transfer the vehicles to the repair facilities. In some cases, depending on the location, the vehicles may be transported by a tow truck.