Have you been in a motor accident? Motorserve can help
Motorserve is a fully owned subsidiary of Insurance Australia Group Limited (IAG) and has been helping Australians since 2007 with car servicing and mechanical repairs. Since 2019, Motorserve have been providing post-accident damage inspection services and where required, managing the customer’s repair experience.
Motorserve inspection centres aim to take the hassle out of having your car repaired. At these centres, we conduct the damage inspection, allocate repairs to Insurer’s Partner repairers, communicate the repair process to you, and conduct post-repair visual inspections. The focus is on customer convenience and getting cars back on the road quickly, with a quality repair.
If you have recently made a vehicle insurance claim and been allocated to Motorserve, you can bring your vehicle in for an Insurance inspection, and we will take care of the rest
Proudly Serving
For motor insurance claims or lodgement, click the links below to go to the appropriate site:
Frequently Asked Questions
Booking repairs
Do I need to make a booking to visit a Motorserve site?
Yes, you will need to make a booking. If you haven’t lodged a claim, please do so with your insurer first. Once you have done that, you may have several options:
You can book an inspection as part of the claim lodgement process.
Alternatively, you can book the inspection online using the link provided by your insurer.
If these options are not suitable, you can make a booking directly with Motorserve or by contacting your insurer.
Rollin’ customers can make a booking directly with Motorserve or by contacting their insurer directly.
What insurance companies does Motorserve manage the inspection centres for?
Motorserve proudly service the following IAG brands:
- NRMA
- RACV
- CGU
- WFI
- Coles
- ROLLiN
Where can I find the Motorserve locations?
Click here to find a list of Motorserve inspection centres.
How long does an inspection take?
Inspections are scheduled for approximately 30 minutes. If the damage is minor, it may take even less time.
What should I do if I am unable to attend or need to change an inspection or repair booking?
Please notify Motorserve as soon as possible so that we can make alternative arrangements for you.
What to expect for repairs
How can I track the progress of my vehicle's repairs?
Motorserve provides regular updates on the progress of your vehicle’s repairs. You can contact us for updates, and we will keep you informed throughout the repair process.
I have a claim excess. How do I pay it, and who do I pay it to?
What happens if the repair process takes longer than expected?
In some cases, unforeseen circumstances or delays in parts availability may cause the repair process to take longer than initially estimated. If this occurs, Motorserve will keep you informed about the delay and provide updates on the revised timeline for completion.
Will I be able to talk to an assessor?
Motorserve have Assessors available on-site at all locations. Motorserve will ensure you are contacted by an assessor representing your insurer. They are available to assist with any technical inquiries related to the repairs.
What is the Motorserve Safety Review and what does it cover?
The Motorserve Safety Review is an inspection to ensure the vehicle is safe and compliant with all relevant standards after repairing a damaged vehicle. This process has been developed to give you confidence in the safety of your vehicle using the latest state-of-the-art equipment and highest-quality processes.
Alternative transport
My insurer says I am entitled to a taxi when I drop off the vehicle. Who arranges that?
Your insurer will inform us of your taxi entitlements and the applicable limits. We can arrange a taxi for you when you leave your vehicle for repairs and for your return to collect the vehicle. If you don’t have a taxi entitlement, we can assist in booking a taxi at your cost or provide information on local public transport options.
My insurer says I am entitled to a hire car. Who arranges that?
I don't have a hire car entitlement but would like a hire car while my vehicle is being repaired. Is that possible?
Motorserve can arrange a hire car for you at your own cost. This is offered to customers at the insurer’s discounted pricing structure. Talk to us about this prior to your inspection.
After the vehicle has been repaired
Who should I contact if I have issues with the repairs after collecting my vehicle?
If you have any issues with the repairs, please contact Motorserve in the first instance. We will liaise with the insurer’s Motor assessor to facilitate rework and address any repair quality issues.
